All posts in “Staff”

Vacancy – Avoidance and Resolution of Disagreement Co-ordinator – Swansea

Avoidance of Disagreement Co-ordinator

21 hours

Base located at: SNAP Cymru, 250 Carmarthen Rd, Swansea SA1 1HG

Pay scale 14 £17,142.70 (pro rata)

Responsible for:    Volunteers

Responsible to:     Assistant Director

Role Description

The Co-ordinator will:

  • maintain an open mind and seek solution focused approaches to achieve mutually beneficial outcomes
  • accept and log referrals
  • make contact with all parties to discover the cause of the difficulty
  • provide necessary paperwork to all parties
  • log all support given and actions taken
  • support parties to fill in paperwork where this help is needed
  • arrange a meeting to discuss the concerns
  • explain the process to all parties and ensure that the family or young person is aware that they can bring a friend if needed
  • if needed arrange to host the meeting at our offices
  • facilitate the meeting using mediation techniques
  • prepare the end of meeting notes or agreement and circulate
  • gather all relevant information for reporting quarterly
  • support the gathering, writing and dissemination of information to all partners
  • support the writing and delivery of training agreed with partners

And also

  • support the projects running in the Swansea office with general casework management

Training in Key Working, Mediation and Solution focused techniques will be given

Person Specification

Attitude:

  • Corporate understanding and commitment to the work and purpose of SNAP Cymru
  • Flexible approaches to problem solving
  • Empathy with families and young people and those who are working with them to resolve differences
  • Active listening to other views to find common ground
  • Reflection leading to continuous improvement

 

Standards:

  • Good general education or above
  • Excellent written and spoken communication
  • Respect for other staff, volunteers, families and young people
  • Adherence to SNAP Cymru policies and procedures and national legislation and guidance

 

Skills:

  • Motivational interviewing and solution focussed techniques
  • Microsoft word PowerPoint and Excel
  • Key Working
  • Mediation
  • Monitoring systems
  • Report writing
  • Telephone support
  • Developing volunteers

 

Knowledge:

The post holder will have a very good understanding of education establishments and the pressures both the establishment and the family are under

  • Up to date knowledge of legislation and guidance affecting SNAP Cymru
  • Ability and determination to seek up to date information

Ability in Welsh and other languages, including Bliss, BSL and Total Communication, is desirable for all posts across Wales and Welsh language is essential for some.

If you would like to discuss this post please ring:

Lindsay on  078 030 180 64
Closing date for applications 09/08/2019
Those invited to interview will hear by 09/08/2019
Interview date 13/08/2019

To apply please send a CV with any additional appropriate information to 
recruit@snapcymru.org 

Please visit our website www.snapcymru.org  for a wider view of our organisation and areas of work

Vacancy – Early Help Lead Officer – Swansea

Summary

Salary – £19,979.00 to £22,132.00 per year, pro rata

Hours – part-time 24.5 hours 

Status – Permanent

24.5 Hours 9-5 – over 4 weekdays by arrangement with some evening and weekend work. There is no overtime pay but additional hours worked may be authorised as Time off in Lieu by arrangement

This posts requires a very good level of knowledge and experience of the social care and education systems and good access to personal transport
The post holder will join a team of Early Help staff, jointly taking the lead in evaluating and planning work for around 35-40 of the 70-80 families accessing the project alongside a Joint Lead officer, with the support of the Early Help Co-ordinator posts.

The purpose of Early Help is to avoid the need for families to engage or re-engage with statutory services. Families needing this support have undergone many distressing experiences and supporting them on their journey towards a more stable and fulfilling future is the ultimate goal. The role requires that the staff commit 80% of their time giving direct support to families. Please see the full Job Description for more details.
This post can be stressful and is always busy. A good ability to deal with these stresses is essential for the role.
The post holder will understand the various presentations of diversity and be neutral and supportive of all those who access our service
The Post holder, working from the Swansea office, will join a team which leads different projects in the City and County of Swansea
The post holders report on areas of lead responsibility quarterly. The post holder may be required to attend training in other offices where needed
Good computer skills, report writing and data searching are needed

The Early Help Lead will take on the following responsibilities
Responsible to AD leading this project

Responsible for:
• Early Help Co-ordinators
• Volunteers
Providing
A Step Up-Step Down dedicated Early Help project, offering Direct Support, Advocacy and Key Working To families, children and young people identified as being at risk of exclusion or disengagement including children and young people with ALN and or those who have experienced ACE (Adverse Childhood Experiences).

Attitude: 
• Flexible approaches to problem solving
• Empathy with families and young people
• Active listening to other views to find common ground and broker appropriate support for families
• Reflection leading to continuous improvement
Standards:
• Good education additional to GCSE level
• Excellent written and spoken communication
• Respect for other staff, volunteers, families and young people
Skills:
• Motivational interviewing
• Microsoft
• Key Working
• Research, data interrogation and analysis
• Monitoring systems
• Report writing
• Telephone support
• Developing staff and volunteers
Knowledge:
• Up to date knowledge of legislation and guidance affecting SNAP Cymru
• Ability and determination to seek up to date information

If you would like to discuss this post please ring:

Lindsay on 078 030 180 64
Closing date for applications 09/08/2019
Those invited to interview will hear by 09/08/2019
Interview date 13/08/2019
Please visit our website www.snapcymru.org for a wider view of our organisation and areas of work

To apply please send a CV with any additional appropriate information to recruit@snapcymru.org

Vacancy – Family and Young Person Officer – Swansea/NPT

Salary £19,979.00 to £22,132.00 per year, pro rata

Hours – Part-time 21 hours

Status – Permanent

Closing date for applications 09/08/2019

Those invited to interview will hear by 09/08/2019
Interview date 13/08/2019

21 Hours 9-5 – 3 weekdays by agreement with some evening and weekend work occasionally.  There is no overtime pay but additional hours worked may be authorised as Time off in Lieu by arrangement

This posts requires a very good level of knowledge and experience of Additional Learning Needs in the education system and good access to personal transport

The post holder will give educational information, advice and guidance to families, young people and professionals.  The post holder will attend and get involved in meetings with families, Schools Colleges, Health and the Local Authority giving impartial advice and support.

This post is currently configured to lead in the County Borough of Neath Port Talbot and to also support health related cases in the city and county of Swansea.  However the post holder will also support any of the needs of families within capacity thorough our Wales Wide Telephone Helpline and will work with other Officers to meet needs flexibly.

Much of the work is over the phone or via email but there is also face to face support, meetings support and support to help resolve issues under dispute

This post can be stressful and is always busy.  A good ability to deal with these stresses is essential for the role.

The post holder will understand the various presentations of diversity and be neutral and supportive of all those who access our service

The Post holder, working from the Swansea office, will join a team which leads different projects in the City and County of Swansea

The post holders report on areas of lead responsibility quarterly. (Currently for this post, the LA in NPT, Health in NPT and Health in Swansea) The post holder will be required to work or attend training in other areas where needed. Good computer skills, report writing and data searching are needed.

Closing date for applications 09/08/2019

Those invited to interview will hear by 09/08/2019
Interview date 13/08/2019

Please visit our website www.snapcymru.org for a wider view of our organisation and areas of work

Please see the full Job Description and person specification here

If you would like to discuss one or other of these posts please ring Lindsay on 078 030 180 64

To apply please send a CV with any additional appropriate information to

recruit@snapcymru.org

To apply please send a CV with any additional appropriate information to 
recruit@snapcymru.org

SNAP Cymru welcomes Jane McCann to the team

Jane has recently joined SNAP Cymru as a Families and Young Persons Support Worker and it goes without saying that the whole team have been happy to welcome her. Jane has previously lectured on law in Swansea. After having children she then gave talks to school children, cubs and others about guide dogs, disability and blindness, helping them learn to read and offering welfare rights advice.

As she explained when I sat down to talk to her, having special needs herself and experience of her son being bullied made SNAP Cymru the perfect place to join.

‘My son was quite badly bullied at school and suffered from anxiety, which made me aware of the need of a service like that offered by SNAP. Also, many of my friends had children with additional needs. With my legal background, I thought I would find it both interesting and fulfilling and I thought that once I got to grips with the subject matter, I could be useful’.

Another positive aspect of the organisation she highlighted during our talk was its positive and inclusive nature, adding

‘The training offered has been fantastic, it makes me feel that I might be able to do the work!’

The most rewarding aspect part of her time here so far has been to meet families themselves and being directly involved in helping to resolve their difficulties. Her new role has involved assisting one family with two sons who have been struggling with additional learning needs at school and Jane hopes she can do the same with more families in the future as she gains more experience.

Her 9 year old guide dog, Peggy, has been a huge hit in the office and the source of many conversations. As Jane says

‘She makes me far more confident and able to go out independently. I still have to ask people for guidance and help when I am out, but it is much easier to do so when she is with me. She is very empowering. She also gets everyone talking to me – they really want to talk to her, but I get to meet lots of lovely people because I am with her’!