Avoidance of Disagreement Co-ordinator

21 hours

Base located at: SNAP Cymru, 250 Carmarthen Rd, Swansea SA1 1HG

Pay scale 14 £17,142.70 (pro rata)

Responsible for:    Volunteers

Responsible to:     Assistant Director

Role Description

The Co-ordinator will:

  • maintain an open mind and seek solution focused approaches to achieve mutually beneficial outcomes
  • accept and log referrals
  • make contact with all parties to discover the cause of the difficulty
  • provide necessary paperwork to all parties
  • log all support given and actions taken
  • support parties to fill in paperwork where this help is needed
  • arrange a meeting to discuss the concerns
  • explain the process to all parties and ensure that the family or young person is aware that they can bring a friend if needed
  • if needed arrange to host the meeting at our offices
  • facilitate the meeting using mediation techniques
  • prepare the end of meeting notes or agreement and circulate
  • gather all relevant information for reporting quarterly
  • support the gathering, writing and dissemination of information to all partners
  • support the writing and delivery of training agreed with partners

And also

  • support the projects running in the Swansea office with general casework management

Training in Key Working, Mediation and Solution focused techniques will be given

Person Specification


  • Corporate understanding and commitment to the work and purpose of SNAP Cymru
  • Flexible approaches to problem solving
  • Empathy with families and young people and those who are working with them to resolve differences
  • Active listening to other views to find common ground
  • Reflection leading to continuous improvement



  • Good general education or above
  • Excellent written and spoken communication
  • Respect for other staff, volunteers, families and young people
  • Adherence to SNAP Cymru policies and procedures and national legislation and guidance



  • Motivational interviewing and solution focussed techniques
  • Microsoft word PowerPoint and Excel
  • Key Working
  • Mediation
  • Monitoring systems
  • Report writing
  • Telephone support
  • Developing volunteers



The post holder will have a very good understanding of education establishments and the pressures both the establishment and the family are under

  • Up to date knowledge of legislation and guidance affecting SNAP Cymru
  • Ability and determination to seek up to date information

Ability in Welsh and other languages, including Bliss, BSL and Total Communication, is desirable for all posts across Wales and Welsh language is essential for some.

If you would like to discuss this post please ring:

Lindsay on  078 030 180 64
Closing date for applications 09/08/2019
Those invited to interview will hear by 09/08/2019
Interview date 13/08/2019

To apply please send a CV with any additional appropriate information to 

Please visit our website www.snapcymru.org  for a wider view of our organisation and areas of work